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Strand Palace Hotel receives WorldHost recognised Business status
Strand Palace hotel is the first UK property to be awarded WorldHost Recognised Business status.
The hotel, based in London’s West End, has 80 per cent of its frontline staff trained to WorldHost customer service standards. It means the hotel will be primed for the 2012 London Olympic Games next year.
WorldHost is a customer service training programme developed by People 1st and has been used to train over one million people worldwide including 40,000 volunteers and tourist staff during the 2010 Vancouver Winter Olympics.
The hotel’s HR manager, Nadia Simmonds, was delighted to be told that the Strand Palace hotel was the first property to be awarded WorldHost Recognised Business status. She said:
“The London 2012 Olympics offer a big business opportunity but we’re on a longer-term mission at Strand Palace. We want our staff to become customer service specialists so our reputation with customers is one of offering a warm and helpful service and we’ve become their hotel of choice every time they stay in London.”
The programme has been given the London 2012 Olympics LOCOG Inspire Mark, recognising its contribution to the development of staff ahead of next year’s Games. Sharon Glancy, director of the People 1st Training Company, says:
“We are delighted the Strand Palace Hotel is the first WorldHost Recognised Business. They have truly embraced the ethos of WorldHost and I urge more organisations to get involved.”
This news story was written by DialExpotel for Expotel, the UK’s leading hotel, travel and venue booking agency. To find out more about booking the Strand Palace, call Expotel on 0844 793 7300
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