Customer Care

At Expotel, we take pride in developing lasting relationships built on trust and a high quality service.

We work hard to understand our customers’ needs so that we can provide a service that is seamless and makes your life easier. We operate as a single contact centre across four separate locations using the latest telephone technology. Our enhanced online booking tool and call back service are just two recent developments we’ve introduced to improve the service we can offer you.

Our commercial team works continuously with all our suppliers to make sure we’re always offering you the best available rates in hotel and travel. Our rates negotiation team is dedicated to reviewing hotel usage and travel patterns in order to ensure best value. Our sales team is passionate about financial accountability and provides clients with spend analysis and reports on non-compliance with your travel policy.

We understand the administration involved in managing hotel and travel expenses in all organizations and how difficult controlling these expenses can be. Our Billback service eases the burden by handling, verifying and consolidating all the individual invoices for you, and then passing on a single consolidated invoice to you.

But we don’t stop there. In order to be 100 per cent sure we’re offering you the best possible service we have a customer care department that exists solely to respond to client queries, comments and the small numbers of complaints we receive.

We believe it is this focus on the delivery of first class services that enables us to develop mutually beneficial long-term relationships with our clients.

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