Hotel partners

Events satisfaction survey

Please complete this online customer satisfaction survey. Can you please ensure you complete all fields.

*Name
*Email Address
*Contact Telephone Number
*Company Name
*Booking Ref
*Hotel/Venue
How did you make your initial booking?
From the initial call to Expotel, how long before you received a quotation or venue options.
Were you satisfied with the options provided for your conference/event requirements?	Yes No
Did you receive your confirmation promptly?	Yes No Had to chase
Were you asked if you required disabled facilities?	Yes No
Was the Expotel consultant you spoke to polite, courteous and professional at all times?	Yes No
Did you feel that the Expotel consultant understood your particular needs and specific requirements?	Yes No
How would you rate the service provided to you by Expotel?	Excellent Good Acceptable Poor
Please provide any comments about Expotel.
Please can you rate the following questions on a scale of 1 – 4? 1:Excellent, 2:Good, 3:Average, 4:Poor
Location	1 2 3 4 N/A
Accessibility	1 2 3 4 N/A
Meeting Room(s)	1 2 3 4 N/A
Syndicate Room(s)	1 2 3 4 N/A
Food and Beverage	1 2 3 4 N/A
Equipment	1 2 3 4 N/A
Service Standards	1 2 3 4 N/A
Accommodation	1 2 3 4 N/A
Public Areas	1 2 3 4 N/A
Disabled Facilities	1 2 3 4 N/A
Mobile Phone Coverage	1 2 3 4 N/A
Smoking Facilities	1 2 3 4 N/A
Overall Opinion	1 2 3 4 N/A
Would you say that your chosen venue was suitable for a lone traveller?	Yes No
Please provide any comments about the venue.

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