Procurement support
At Expotel we use our market leading knowledge to help organisations make the right decisions regarding their hotel and travel management programmes. We are able to help put in place new programmes or review existing ones but always with a common purpose – to help you manage your costs better while ensuring you look after your travellers properly.
With over 100 managed accounts in both corporate and public sector markets, we understand the needs of procurement teams and how to help them achieve their objectives.
We offer you a dedicated account manager, who continually reviews your hotel and travel policies to maximise savings and minimise overheads.
Our implementation team handles the entire start-up process, which is important particularly when combining online booking tools with a contact centre service.
Our rate management activities provide you with regular information on your hotel and travel programmes to help you understand your costs better and maximise savings.
We are a professional services organisation and measure our performance based on service levels and KPI reporting. Our service level agreements for clients include targets for telephone answering, booking confirmations, exception reporting, management information and rates negotiation.
We also offer an RFP-writing service that could help with your next tender.
Our key services include:
- One-stop online hotel self booking tool
- Access to over 100,000 hotels worldwide
- Experienced booking consultants
- 24/7 availability, 364 days per year through our UK based contact centres
- Quantifiable SLAs and KPIs
- Booking authorisation processes
- An in-house implementation team
- Policy formulation and compliance
- Dedicated account management
